Frequently Asked Questions

No product names or the name of the website are mentioned on the outside of the packages for all orders, which are packaged very discretely in padded envelopes or envelopes with heat-sealed sachets inside. The interior packing contains all the necessary information. Important: A return address is not used.

Yes. on every purchase above $350.

We ensure that all packages are shipped with maximum discretion. Products are removed from their original boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our organization name is not indicated on any package and shipments are sent from various shipping points in Pakistan and Europe, established in different countries, to ensure maximum discretion and highest probability of successful delivery. With customs we have 95% success to USA & UK, 85% success rate to Sweden, Norway, Iceland, Finland, Canada, Australia, New Zealand etc. please note before ordering. If you insist and want to take a chance anyway to these countries, please place order online ( pick WU / MoneyGram) and let us know in email that you want it to be shipped and we will!

Minimum order is (Sample Order) in $200.00 Shipping Charges Inclusive. Maximum order there is no limit

No. We DO NOT offer samples for free. However, we do provide very affordable little sample amounts for sale on our website.

– Payment Received: We’ve received your payment, so there’s no need to place another purchase or do anything more. – In transit: Your order will leave the EU the same business day.

Simple as that. The order has been dispatched.

– Reship: Give your order a full business day (24 hours) to be reshipped.

All RC products are dispensed directly from our US-based lab in accordance with cold-chain transportation. It is packed by a dispenser in discreet packaging using the correct insulated materials and ice gel backs to ensure it reaches you at the correct temperature range. It is shipped to your given address using a tracked service for next-day delivery, or for NI and Channel Isles tracked two-day delivery. Please ensure someone is at the address to receive the medication.

Please see our ‘shipping terms & conditions’ for more information.

Due to cold-chain requirements, orders, once approved, are dispatched between Monday to Thursday by next-day delivery. For example, if you have placed an order on Tuesday morning you may receive it the following day. If however you have placed an order on Thursday afternoon then we may not dispatch it until the Monday for delivery on Tuesday.

If you have not received your order on the expected day then please email us immediately on quoting your order number. We will look into this immediately for you.

We use EMS, EUB, USPS, UPS TNT, China Post, FEDEX and DHL and note that shipping courier is also determined by your geographical location.

No. All sales are final due to the nature of this industry. However, if you make a mistake, get in touch with us right once to cancel or change your order. We won’t be able to change your order if we’ve already begun processing it. This rule does not have any exceptions!

Yes. A tracking number is always included with every order.

We provide same-day delivery, two-day rapid delivery, and four to five-day standard delivery.

We accept payments made with bank/wire transfer, western union, moneygram, and 10% off all bitcoin transactions.

The package is transported anonymously, so of course not.

If you have received a faulty product or package then contact us as soon as you realize it. You will be asked to return the package to the vendor using recorded/tracked delivery with a description of the fault. If confirmed faulty, the product will be replaced free of charge. Please note that process can take between 3-6 weeks for completion. Any faulty package have to be reported within 30 days of receiving your order. After this time we will be unable to replace any faulty product. Please note that given due to the products being a medicine, we will not be able to issue a refund or replacement until the products have been confirmed faulty then a replacement will be issued by them.

Re-shipment guarantees in the case of low-quality product or some delivery issues with UPS and DHL delivery. If any of your dissatisfaction related to the product quality is guaranteed, we will correct the situation.

We ship worldwide but DO NOT ship to the following countries: Russia, Ukraine, Belarus, China.

Usually , we ship as soon as pay, if delayed, it might take 1-2 days after confirm your payment.